Frequently asked questions

Yes!
Amana Behavioral Health is a 100% telehealth practice. We are licensed to serve adults (18+) who are physically located in Illinois or Michigan at the time of their appointment.
No. Our model is designed specifically for the accessibility and privacy that virtual care provides. All sessions are conducted via a secure, HIPAA-compliant video platform.
Our psychiatric services can be provided in Arabic or English. Our therapy services are only in English at the moment.
No, we are only able to provide services for adults aged 18 and older.

This is a comprehensive diagnostic mapping of your mental health. We use this extended time to move beyond surface-level observations and build a definitive clinical roadmap that includes your medical history, sleep architecture, stress physiology, and more.
Yes, but only with your written consent. Within our practice, Ebteehal Ismail, PA-C, works under the direct clinical supervision of Dr. Ismail, which ensures a unified, physician-led approach to psychiatric care. Collaborative care between our medical team and our therapist is strictly opt-in.
At Amana, we prioritize preventative treatment over reactive treatment. Your Clinical Roadmap is designed to be comprehensive, providing clear instructions for medication adjustments or side-effect management between visits. Due to diagnostic clarity requiring a focused clinical dialogue, we do not utilize portal messaging for clinical changes. If your situation requires a change in your treatment plan, you should schedule a sooner follow-up appointment to ensure that change is made safely and with full diagnostic oversight.

Amana Behavioral Health is a direct-pay practice. You pay for your session at the time of service, and we provide you with a Superbill (a detailed medical receipt). You can then submit this document to your PPO insurance provider for potential reimbursement or to be applied toward your annual deductible.
No. Due to federal regulations, we are unable to see patients enrolled in government-sponsored insurance, even for cash-pay services.
We require 48 hours notice for all cancellations for a full refund. Cancellations made within 48 hours are subjected to a $50 late fee. Appointments cancelled within 24 hours are subject to the full session fee.

Our philosophy is judicious and evidence-based. We prioritize medication optimization to achieve long-term stability while limiting side effects.
As an outpatient telehealth practice, we are not equipped to handle acute psychiatric crises. If you are in immediate danger or experiencing thoughts of self-harm, please call 911, contact local emergency services, or go to the nearest emergency room if it is safe to do so.